My Goals

I am looking for an opportunity to work with a team that runs on clear communication and has a stable and fun environment. I want to align myself with a company I believe in, where I can have a positive impact. I am always looking to learn more and develop my technical and personal skills. Furthering my career and earning a master's in the information technology field is something I look to pursuing soon.

About me 

My Experience

Graduated from college with an AAS in Cyber Security.

 I have worked as a Technical Support Specialist helping students, parents, and teachers with their technological needs. As part of my duties, I have troubleshooted complex issues for software and/or hardware the user may be facing. Assisted our team creating manuals and guides on how to troubleshoot a wide range of issues. Assisted corporate and executive users by providing white glove service that would quickly deploy solutions for them. I have collaborated in training for new members and assisted through the onboarding process. Furthermore, I aid level I Tech agents to quickly analyze the issue they may be facing to properly provide a solution for the customer. 

My Skillset

I possess a sharp eye for detail, I'm an active listener, and grasping new concepts/procedures comes quickly to me. I have strong interpersonal skills and enjoy working with others to maximize the results of the duties/projects assigned. Working under a variety of circumstances allows me to apply different skills, even under high pressure. I am able to navigate through multiple software programs while working and completing tasks. My ability to maintain a steady and quick flow of calls and chats allows me to maximize production and results. In addition, I am able to effectively communicate with Spanish speakers.